Processing Time

Here at Hellhound Performance, we understand that your order may be of a time-sensitive nature. Our processing time for in-stock orders is 1-2 business days, please also take note that our processing cutoff for in-stock orders is 4 pm EST. Any orders placed after this time will be entered into the queue for the next business day. If your order requires immediate shipment after cutoff please contact a member of our team prior to placing your order to see if we can accommodate your request. During this time period, we are able to verify and collect payment and our shipping department is able to begin packing of your order. If any item you have selected is not available within the 1-2 processing time you will be notified of the expected arrival time. 

Domestic Shipping Rate

Currently, Hellhound Performance is offering free shipping on orders of $250 dollars or more. If your order qualifies for free shipping it would be shipped with Standard Ground Service. This promotion does not apply to expedited orders although your order may be entitled to additional shipping discounts. You can check if your order qualifies for any shipping promotion by adding your desired items to the cart and use the "Estimate Shipping" box located on the lower portion of the shopping cart. Please take note that free shipping promotions only apply to US48 customers and exclude products that are labeled as Pre-Order, Group Buy or Clearance. Hellhound Performance reserves the right to adjust the shipping carrier without notification in an attempt to try and get your products to you sooner, your shipping service will be carried over to the adjusted carrier for example is Federal Express Two Day Air is selected and we determine that your order will be benefit by shipping from one of our warehouse which uses UPS you order will be shipped with UPS 2nd Day Air and vice-versa. Please also take note that our express services unless otherwise noted do not include weekend delivery, if you wish to add a Saturday Delivery option please contact a member of our team and they will manually quote this out for you as Saturday Delivery is not included on any method of transit besides FedEx Home Delivery

International Shipping Rates

Hellhound Performance now services countries around the world via Federal Express's International Service! If you would like to estimate shipping costs to your selected country you can do so by adding your desired items to the cart and use the "Estimate Shipping" box located on the lower portion of the shopping cart. Please be aware the supplied shipping rates do not include any customs fees, duties or brokerage fees that may be attached to your shipment, all applicable customs fees, taxes and duties are the sole responsibility of the customer. Hellhound Performance will not lower or devalue your shipments contents, all packages are valued at their purchased price as required by law. Hellhound Performance reserves the right to adjust the shipping carrier without notification in an attempt to try and get your products to you sooner, your shipping service will be carried over to the adjusted carrier for example is Federal Express Two Day Air is selected and we determine that your order will be benefit by shipping from one of our warehouses which use UPS you order will be shipped with UPS 2nd Day Air and vice-versa.

APO / PO Box Shipping Rates

Currently, our online storefront is not set up to accurately quote APO / PO Box shipments. If you wish to have your package sent to one of these address we urge you to contact our Customer Service Department by email: ShopHellhoundPerformance@gmail.com or by phone: 757-655-5505. 

International Customs, Duties and Taxes

Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Address Verification (Billing / Shipping Address)

Hellhound Performance will take all the necessary steps to confirm the validity of all online orders. We utilize The Address Verification System (AVS) to verify and confirm the billing information supplied to us is that of the cardholder's issuing bank. Currently, we only allow online orders to be shipped to the confirmed billing address of the cardholder per merchant services regulations. We will not accept credit cards that do not pass our stringent fraud protection measures, which include gathering the CVV2 digits and verifying the billing address and cardholder information. Hellhound Performance reserves the right to decline any purchase at any time and will do so if we suspect a credit card is being used fraudulently. If you wish to have your order shipped to an address other then the billing address you must contact our Customer Service Department by email: ShopHellhoundPerformance@gmail.com or by phone: 757-655-5505. 

Out of Stock Orders

If we have determined that an item on your order is out of stock we will notify you of the expected arrival time. We will put your order in a holding status in our system and ship the out of stock item as soon as it becomes available. Our Customer Service Representatives monitor stock statuses daily to ensure that when the out of stock item does become available your order will be swiftly processed. Hellhound Performance reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. However, if we do determine that placing the entire order on hold until the out of stock item arrives best processes your order we will take the necessary steps to inform you.

Terms of Use

By visiting our site and or purchasing something from us, you engage in our “Service” and agree to be bound by the terms and conditions including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Hellhound Performance reserves the right at any point to modify these policies without notice. Continued use of this website following the effective date of any such changes constitutes your acceptance of those changes. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and or contributors of content.

Returns

An RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton.

1. Returns must be packaged securely in an outer carton
2. Do not write on the product packaging itself. Write only on the outer shipping carton.
3. Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
4. Returnable items must be received by Hellhound Performance within 15 days of the product being received by you the customer. (determined by UPS Tracking info)
5. Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
6. Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-15% may be assessed.
7. Original shipping cost and shipping insurance charges are non-refundable.
8. Customer is responsible for shipping costs incurred to return products.
9. Products can only be returned for a refund, store credit, or an exchange for the same item. Product cannot be exchanged for a different part number.

Some Circumstances in which credit will not be issued but not limited to:

1. Product has been installed and/or used

2. Product has been damaged from an attempt to be installed and/or used

3. Product is shipped back without original box, manual and/or parts

4. Seal on electrical parts is broken

5. Product serial number does not match that of which was original shipped to buyer

6. Product is deemed not resell able by Hellhound Performance due to customers own actions in dealing with the product